MantraCare’s Well-Being Program Implementation for Southeast Asian Clients in 2024-25
Overview:
MantraCare, a global mental and physical well-being provider, has successfully implemented its well-being programs for 10 clients across the Southeast Asian region in 2024-25. These clients, spanning industries such as technology, manufacturing, logistics, and education, have employee headcounts ranging from 50 to 2,000. By leveraging MantraCare’s comprehensive well-being facilities—including mental health counseling, mindfulness and yoga sessions, fitness challenges, and virtual care—these organizations have fostered a culture of holistic employee well-being, leading to measurable improvements in employee satisfaction, productivity, and overall health.
Client Profile:
The 10 clients are based in Southeast Asian countries including Singapore, Malaysia, Indonesia, Thailand, and the Philippines. They represent diverse sectors with varying workforce sizes:
Note: Company names are removed to ensure compliance to confidentiality agreements
- (Singapore) – Technology, 1,800 employees
- (Malaysia) – Manufacturing, 1,200 employees
- (Indonesia) – Logistics, 900 employees
- (Thailand) – Education, 600 employees
- (Philippines) – Healthcare Tech, 400 employees
- (Singapore) – Design & Creative, 300 employees
- (Malaysia) – Agribusiness, 200 employees
- (Indonesia) – Retail, 150 employees
- (Thailand) – IT Services, 100 employees
- (Philippines) – Printing Services, 50 employees
Total employees impacted: 5,500 (average of 550 per organization).
Implementation:
MantraCare tailored its well-being programs to meet the unique needs of each organization, ensuring robust adoption through the following strategies:
- Customized Well-Being Plans: Each client received a tailored program based on employee surveys conducted during onboarding. For example, TechNova prioritized mental health counseling due to high stress levels, while Agri business. focused on fitness challenges for its physically active workforce.
- Multi-Channel Delivery: Programs were delivered through a mix of in-person workshops (where feasible), virtual sessions via MantraCare’s mobile app, and on-demand content like mindfulness exercises and fitness videos. For instance, Freight company utilized virtual yoga sessions for its distributed workforce.
- Engagement Initiatives: MantraCare introduced gamified challenges, such as the “Step Up for Well-Being” fitness challenge, to boost participation. Education firm saw 85% employee participation in a 30-day mindfulness challenge.
- Leadership Buy-In: MantraCare worked with HR teams and leadership to ensure top-down support. At Healthcare company, executives participated in well-being workshops, setting a positive example for employees.
- Ongoing Support: Dedicated care teams provided monthly check-ins, and MantraCare’s app offered real-time access to 1,500+ providers for therapy, coaching, and fitness guidance. Retail Company reported high engagement with virtual physiotherapy sessions for its retail staff.
The implementation phase spanned 6 months, with programs rolled out between July and December 2024. MantraCare ensured cultural sensitivity by offering sessions in local languages like Bahasa Indonesia, Thai, and Filipino, addressing regional needs effectively.
Results:
MantraCare’s well-being programs delivered significant outcomes across the 10 clients, as measured through pre- and post-intervention surveys, app usage data, and HR feedback.
Key Metrics:
- Employee Participation:
- Average participation rate across all clients: 78% (4,290 out of 5,500 employees).
- Highest participation: Education company (85%), driven by mindfulness and yoga sessions.
- Lowest participation: Media Company (65%), due to its smaller size and limited on-site facilities.
- Mental Health Improvements:
- 70% of participants reported reduced stress levels (2,991 employees).
- At IT company, employees reported a 60% decrease in anxiety symptoms after 3 months of counseling sessions.
- Physical Well-Being:
- 65% of participants improved their physical activity levels (2,794 employees).
- Agriculture company saw a 50% increase in daily steps among employees participating in fitness challenges.
- Productivity and Engagement:
- 68% of employees reported higher job satisfaction and productivity (3,740 employees).
- Manufacturing company noted a 15% reduction in absenteeism, attributing it to improved employee morale.
- Cultural Impact:
- 80% of HR leaders reported a stronger well-being culture within their organizations.
- IT company introduced a “Well-Being Wednesday” initiative inspired by MantraCare’s program, fostering weekly team mindfulness sessions.
Challenges:
- Digital Access: Smaller clients like Creative and design company faced challenges with app adoption due to limited smartphone access among employees (20% lacked compatible devices).
- Cultural Resistance: In Indonesia, Retail company initially saw lower participation in mental health sessions due to stigma, which was addressed through awareness workshops.
- Time Constraints: High workload at Freight company led to 30% of employees struggling to attend live sessions, mitigated by offering on-demand content.
Graphical Representations:
The following graphs visualize the impact of MantraCare’s well-being programs:
Analysis:
MantraCare’s well-being programs were robustly implemented, achieving high participation and delivering measurable benefits. The tailored approach ensured relevance across diverse industries and workforce sizes, while virtual delivery made the programs accessible to distributed teams. The focus on cultural sensitivity, such as offering sessions in local languages, addressed regional barriers effectively. However, challenges like digital access and cultural stigma highlight the need for additional support, such as providing devices for smaller organizations and conducting more awareness campaigns.
The results align with broader trends in Southeast Asia, where workplace well-being initiatives are increasingly prioritized to combat stress and burnout. MantraCare’s ability to drive a 70% reduction in stress and a 15% drop in absenteeism demonstrates its potential to create a lasting impact on organizational health.
Recommendations for Future Interventions:
- Bridge Digital Gaps: Provide subsidized devices or offline resources for employees in smaller organizations like Design and Creative company.
- Enhance Awareness: Conduct pre-program workshops to address cultural stigma, particularly in regions like Indonesia.
- Flexible Scheduling: Offer more asynchronous content to accommodate busy schedules, as seen with LogiFreight.
- Sustained Engagement: Introduce quarterly well-being challenges to maintain momentum beyond the initial 6 months.
- Data-Driven Customization: Use app analytics to further personalize programs, ensuring higher adoption rates.
Conclusion:
MantraCare’s well-being programs have successfully transformed the workplace culture for 10 Southeast Asian clients in 2024-25, impacting 5,500 employees across a headcount range of 50 to 2,000. With a 78% participation rate, 70% stress reduction, and a 68% boost in productivity, the programs demonstrate the value of comprehensive, tailored well-being initiatives. By addressing challenges like digital access and cultural barriers, MantraCare can further enhance its impact, setting a benchmark for employee well-being in the region.
