Genpact aimed to ensure that wellness resources were available to everyone, not solely in a virtual format.

Company Size: 1L+
Industry: Professional Services
Headquarters: New York City, USA

 Genpact is a leading global professional services firm dedicated to transforming businesses through digital innovation and process optimization. With headquarters in New York City, Genpact operates across multiple industries, offering tailored solutions in areas such as finance, healthcare, manufacturing, and technology. Leveraging cutting-edge technologies and deep industry expertise, Genpact helps clients navigate complex challenges and drive sustainable growth. As a trusted partner, Genpact is committed to delivering tangible results and driving lasting value for its clients worldwide.

Challenge:

As workloads continued to escalate, employees began experiencing burnout, compounded by a multitude of other challenges. These issues ranged from heightened stress levels and decreased productivity to strained work-life balance and potential impacts on mental and physical well-being. The relentless pace of work, coupled with evolving demands and uncertainties in the workplace, contributed to a pervasive sense of fatigue and disengagement among the workforce. Additionally, the lack of adequate support systems and resources exacerbated these challenges, further compromising employee morale and overall organizational performance.

Solution:

In a joint effort between Genpact and Mantracare, extensive wellness campaigns were launched to prioritize the well-being of employees. As part of these initiatives, Genpact facilitated the presence of onsite psychologists at all shift timings across multiple locations. This strategic move aimed to provide immediate and personalized support to employees, ensuring that their diverse needs were effectively addressed. By proactively addressing mental health concerns and offering tailored assistance, Genpact and Mantracare underscored their commitment to fostering a supportive workplace culture centered around employee wellness and resilience.

Results:

The results of this initiative were significant and impactful. Employees reported feeling more supported and valued by the company, leading to improved morale and engagement. With direct access to onsite psychologists, individuals were able to address their mental health concerns promptly, resulting in reduced stress levels and increased overall well-being. Additionally, the comprehensive wellness campaigns helped raise awareness about the importance of mental health and provided employees with valuable resources and tools to support their wellness journey. As a result, productivity and performance levels improved, contributing to a positive work environment and reinforcing Genpact’s commitment to employee welfare and success.

One key feature of Mantracare’s EAP platform is its comprehensive access to mental health professionals.
This feature ensures that employees have direct and immediate support from qualified professionals whenever they need assistance with managing stress, anxiety, or other mental health challenges. By offering personalized counseling and guidance, Mantracare’s EAP platform empowers individuals to address their mental health concerns proactively, leading to improved well-being and productivity in the workplace.

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